Frequently asked questions

Do I need to open an account to make purchases?


No. An account is not needed.




What is RWBE ORDER?


One of our label - R W B E, is available for RWBE ORDER at a discounted price. Pre-order discount is available regularly at the beginning of each season. R W B E stands for “Reduce Waste. Be Elegant”. The mission of R W B E is to be environmental friendly while still providing cute clothes with good fitting. We believe everyone can enjoy brand new clothes and look elegant, without sacrificing the beauty of our environment. By only producing when receiving actual orders, we reduce fashion waste and is able to offer the best price to our customers.
By making clothes in the RWBE way, we reduce fashion waste as well as production and logistic cost, which means better price to the customers! A RWBE ORDER discount will be applied to your purchase if you are willing to wait a little longer to support the RWBE way of fashion production. How does it work? 1. All styles in the RWBE ORDER tab is available for order. 2. All orders purchase using the pre-order discount will be dispatched 14 business days after the purchase date. 3. You can choose the style and size you like and add to cart. 4. At check out, simply apply the RWBE ORDER discount code at the promotion, and a pre-order discount will be granted! 5. Once receive your order, we will produce right away and the brand new clothes will be sent to you no later than the agreed production date. It is simple!




What if I find my ordered size or style doesn't fit? Can I change my pre-order items?


Yes you may do so, all pre-order items are allowed to change once. You can change to different size or different styles. The delivery date of the changed items depends on stock level. As RWBE keep low inventory, we will dispatch changed items immediately if there's stock. Otherwise another 14 days production time maybe needed for exchange items. For exchange procedure, please follow DELIVERY & RETURNS




What if I received a wrong or defective items?


Please email us at shopping@marco-visconti.com,we will assist you accordingly.




What payment method is accepted?


We accept PayPal, VISA or Mastercard, Alipay. If you wish to pay through other payment methods such as PayMe, FPS or direct bank in, please email us at shopping@marco-visconti.com with your order details, we will assist you accordingly .




Where can I find size guide?


We have size information specified on each product page. If you wish to have further assistance, please message us or email us.





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